Q: Is Sports Paragon Run 2022 a physical or virtual event?
A: Sports Paragon Run 2022 is a hybrid event. The physical event is on 24th September 2022 whereas the virtual event begins on 24th September until 2nd October 2022.

Q: If I register for the physical run, do I still need to submit my run result on my Heyjom Dashboard?
A: No, only participants who registered for the virtual run are required to submit their results via Heyjom.

Q: What is the flag off time?
A: The flag off time will be announced upon approval by the authorities.

Q: What happens if I could not complete my run within the qualifying time?
A: All registrants will have to complete their run within the qualifying time. There are 2 different categories – 3KM and 5KM. Each category has different a qualifying time, so ensure to choose wisely which category fits your pace best.

Q: I have my own insurance, so do I still need to purchase the Group Personal Accident Insurance from the event?
A: Yes, it is compulsory to purchase the Group Personal Accident Insurance (this is set by the Sports Commissioner Office of Malaysia)

Q: Can I register for both categories?
A: Only one category per participant is allowed.

Q: Can members of a group register for different categories?
A: Yes, members of a group can register for different categories.

Q: If one of my group members cannot make it on the event day, can he/she be replaced with another runner?
A: No, participants are not allowed to substitute any group members. In the interest of the runners’ safety, the organizer strictly prohibits and strongly discourages the sale, exchange, and/or transfer of race entries, since each race bib contains the registered runner’s medical information and emergency contacts, which is important for medical teams to provide immediate medical assistance should an accident occur.

Q: Can I change my distance or category after I have completed my registration?
A: Unfortunately, you are not allowed to change your distance or category upon completing your registration.

Q: How do I know if my registration is successful?
A: Upon completion of registration, you will see a ‘success’ message on your screen and receive a confirmation email as well.

Q: I have registered but did not receive my confirmation email. What should I do?
A: If you did not receive your confirmation email, please check your spam, junk, promotions and social folders, or any other tabs in your inbox. If it is not there, please email info@heyjom.com with your full name, IC / passport number and email address used for registration. Alternatively, you may also view your event on your Heyjom dashboard.

Q: Do I need to do a COVID-19 test before attending the event?
A: It is not compulsory, but to keep yourself and others safe, you are encouraged to do a self-test before participating in the event.

Q: Do I need to be fully-vaccinated to participate in the event?
A: Yes, you must be fully-vaccinated to participate in the event. Proof of vaccination will be required on the event day.

Q: Do I get a refund if I choose not to participate after completing my registration?
A: No. Registration fees are strictly non-refundable.

Virtual Run
Q: How do I submit my result?
A: To submit your results, go to your Dashboard on Heyjom (website or mobile app) and click on your Joined Event to submit your result. You will need to attach a screenshot of your virtual challenge, showing your e-bib, distance, timing and running date.

Q: Is there any designated route? Do I need to follow the physical Guardian Fun Run 2022’s route?
A: No, you are not required to follow the designated Sports Paragon Run 2022 route, you may run from any location you choose, and at any time during the stipulated period.

Q: Is there a cut off time to complete my run?
A: There is no cut-off time for each distance category. However, you are required to complete the full distance continuously in one attempt.

Q: Can I complete my run on a treadmill or indoors?
A: No, you will need to run outdoors at a location with good GPS signal, as you are required to keep track of your run through a GPS running device or GPS running app.

Q: Can I accumulate my running distance over multiple runs instead of completing my run in one attempt?
A: You are not allowed to accumulate the distance. The run has to be completed in one attempt. Therefore, we strongly advise you to carefully choose the category based on your capabilities.

Q: If I could not finish my run, can you still send the entitlements to me?
A: You will not receive your finisher entitlement i.e., Event Tee & Finisher Medal if you did not complete the race or send in your completed race results.

Race Entry Pack Collection
Q: What do I need to produce to collect my Race Pack?
A:

• A copy of your identification (both soft and hard copies are accepted)
• A copy of your confirmation slip (both soft and hard copies are accepted)

Q: When and where is the Race Entry Pack Collection?
A: The Race Entry Pack Collection is on 17 & 18 September 2022 at Level 1, Centre Court, Tropicana Gardens Mall (Opposite Sports Paragon Retail Shop).

Q: When will I receive my race kit if I opt for delivery?
A: Delivery options only applicable for virtual runners. Delivery for virtual runners will be in October as we need to wait for the result submission first.

Q: I am a virtual runner, so can I opt for self-collection?
A: No, you can’t opt for self-collection.

Q: Can I collect for my family or friends?
A: Yes, but you must have a copy of their IC (softcopy) and their REPC QR code – which will be given on a later date.

Q: Can you pre-pack my group’s race kits for me?
A: You can fill in this form – The link will be available soon.

Please read all the terms and conditions ("Terms") carefully. Each individual who registers to participate in Sports Paragon Run 2022 ("Event") (and, where applicable, in the case of a participant below the age of 18 years, the participant's parent, guardian or legal representative) ("Participant") declares and acknowledges to have read, understood and agreed to the Terms below and undertakes to comply with and be bound by the same.

1. Sports Paragon Run 2022 ('Event') is held by Paragon Vest Sdn Bhd ('Organiser').
2. The Event will be held on 24 September 2022 ("Date") at Tropicana Gardens Mall (“Venue”). The Organiser reserves the right to postpone or cancel the Event at any time.
3. Eligibility:
   1. The Event is open to all and each participant attends the Event on his or her own free will. Age qualification will be taken as of Event Day.
   2. The 5KM is open to participants of age 12 and above.
   3. The 3KM is open to participants of age 4 and above. Participants of age 4 - 16 years old MUST be accompanied by at least ONE adult participant of 18 years old and above of the same category who will always be responsible for their safety.

Event Registration
4. By signing up for and providing any information, personal or otherwise, to gain access and to participate in the Event or any activities relating to the Event, the participant is deemed to have given express permission to the Organiser and Event partners and sponsors (if any) to use such personal information for marketing, statistical and planning purposes.
5. By signing up for and providing any information, personal or otherwise, the participant agrees to provide his/her name and personal details to the insurance partner of the event for the purchase of Group Personal Accident Insurance (compulsory by the Sports Commissioner).
6. The Organiser reserves the right to contact the participant from time to time by any means. Any notice sent to the email address registered with the Organiser shall be deemed as received by the participant.
7. If a participant provides any information that is untrue, inaccurate, outdated, or incomplete, the Organiser may suspend or terminate the participant's registration and refuse any and all current or future use of any components of the Event. There will be no fee refund upon such suspension or termination of the participant's registration.
8. The Organiser will not entertain or be in any way responsible for any disputes arising from incomplete or inaccurate Registration Data in the Event registration form completed by the participant.
9. Once the participant’s registration has been duly processed, there will be no refund for any participant who does not eventually take part in the Event for whatever reason.
10. Substitution and swapping of categories are NOT allowed, so careful selection of eligible category according to age qualification is advices. Re-registrations does not entitle the Participant to any form of refund.
11. All T-Shirt measurements are subject to 0.79 +/- inch tolerance. Substitution and exchanging of T-Shirt sizes are NOT allowed after registration.
12. All colour, design and material of merchandises are subject to change without notice.
13. There will be no refund on registration fees if the Event is cancelled for reason of force majeure i.e., due to occurrence of incidents that are beyond the control of the Organiser (including but not limited to haze, storm, rain, inclement weather, wind, act of God, terrorism, or other conditions) and which in the Organiser's opinion, renders it impossible or unsafe to hold the Event.

Virtual Run
14. Runners are required to complete the run in ONE (1) go.
15. Runners who fail to complete the run and/or submit their result will not be eligible to receive the finisher entitlements. (i.e Event Tee & Finisher Medal)
16. Running progress is to be tracked using any running app / gadget.
17. Screenshot of results for submission should contain the following information: distance, timing, date of the run, screenshot of your e-bib.
18. Substitution and swapping of categories are NOT allowed, so careful selection of eligible category according to age qualification is advices. Re-registrations does not entitle the Participant to any form of refund.
19. Substitution and exchanging of T-Shirt sizes are NOT allowed after registration.

Race Kit
20. All race kit that are not collected during the stipulated collection date will be deemed as unwanted and the Organiser shall be at liberty to dispose or re-distribute them accordingly. There will be NO distribution of race kits on the Event Day.
21. Delivery options will be applicable ONLY for virtual runners.
22. The Organiser is NOT responsible for any undelivered Finisher Entitlement due to: incorrect or incomplete delivery address and/or unavailability of receiver at the delivery address.

Event Participation
23. The Organiser reserves the right to refuse entry to any applicant under the age of 4 for 3KM.
24. Bib given to the participants during the Entry Pack Collection are compulsory to be always worn during the Event. Entry will be prohibited otherwise.
25. While every reasonable precaution will be taken by the Organiser to ensure the participants safety, participants attending the event is solely at their own risk and the Organiser will not be responsible or held liable for any injury or death however arising from training for, during or after participation in the Event. Participants are strongly encouraged to go for a medical examination and/or to consult their medical practitioner prior to registration and before the actual Event day.
26. It is the sole responsibility of every participant to inform the medical staff/safety marshal of the session regarding any injury or reason that they cannot exercise.
27. Should any participant feel fatigue, restless, or an injury at any time during or before the session, they must immediately inform the medical staff/safety marshal and refrain from joining the session.
28. Participant must retire from the session immediately, if required to do so by any member of the official medical staff/safety marshal.
29. The Organiser cannot be held responsible for lost, damaged or stolen property during the session.
30. The Organiser reserves the right to amend the Rules and Regulations of the Event which will be reflected on the Event's Registration Platform and it is the responsibility of all the participants to keep abreast with any changes.
31. Participants who do not start within fifteen (15) minutes from the Flag-off Time will be disqualified and for safety reasons may not be allowed to start.
32. The Organiser reserves the right to change the date, venue or to cancel the Event at any time without prior notice to the participants, in which case the Organiser will make every effort to inform the participants prior to the Date. If the Event must be cancelled, there shall be NO refund of fees and the Organiser shall not be liable for any other loss or inconvenience caused.
33. The Organiser is not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction, unauthorised access to, or alteration of user communications, or any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email or traffic congestion on the internet and/or the Event's Official Website.
34. Participants must ensure that they have read and understood the Personal Data Protection Notice on the collection, retention, use, disclosure and management of the Participant's personal data. By reading and agreeing to it, Participants agree to authorise and allow the Organiser and/or any of its subsidiary companies to collect, retain, use and disclose the Participant's personal data for the purposes mentioned in the Personal Data Protection Notice.